Below is the email I just sent to sales@scooterdemand.com
Dear scooterdemand,
I have essentially accepted that I have thrown away 1500+ dollars by purchasing a scooter from your site.
I would like to explain what I think are fair expectations for a retailer.
First and foremost, that there is an understanding that a retailer sells quality products. Selling poorly made products is a very bad reflection of the retailer. Especially when your dealing with big ticket items, and very specific items. I chose to buy from you not because you had the absolute cheapest price for “a” scooter, you had a scooter that was low on weight, 125-150cc, and was a “look” that I liked. I found that same scooter elsewhere but then you won out because of price, because your shipping was free, but not by much, their sale price was cheaper.
On this expectation you obviously failed. Not because you make the pinnacle 150, but simply because you sell it. After paying a mechanic to get it running (something I will address in more detail later) it died that night. I am 99% sure it died because of a short in the engine kill switch. Which feels like a childs toy that comes in a happy meal, like most of the scooter. When you pay more then 20 bucks for anything, it shouldn’t feel like something you can pull out of a happy meal bag. And you simply shouldn’t sell it. Retailers should sell what they are willing to buy, and bring some honesty back into this country. I would expect nothing less from a small business, if this letter was to wal-mart, then maybe my expectation would be different, but in fact Wal-Mart does make it clear what your expectation for them is, you go there for the cheap stuff, and that’s why I didn’t buy a scooter from them. I can get plenty of other chinese made stuff from them, but I expected some quality control from you. Read the rest of this entry »
